Shipping Policy

Shipping & Delivery Policy

At Olora, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Order Processing Time

All orders are processed and prepared within 1 to 3 business days after payment verification (excluding weekends and holidays). Once your order is packaged and leaves our logistics facility, you will receive an automated shipping confirmation email with active tracking details.

Shipping Windows & Delivery Timelines

Our standard delivery timeframes depend entirely on your destination location:

  • Estimated Shipping Time: 7 to 15 business days.

Please note that delivery timelines are estimates and begin from the date of shipment, rather than the date of purchase. These timelines may vary slightly due to local courier schedules or peak seasonal demand.

Tracking Your Order

As soon as your shipment is dispatched, we will send an email with a unique tracking number and an online portal link. You will be able to follow your parcel's path from our fulfillment hub directly to your doorstep.

Customs, Duties, and Import Delays

International shipments may occasionally be subject to customs inspections, duties, or import clearance checks conducted by local authorities. Olora is not responsible for any customs delays, import taxes, duties, or brokerage fees applied by your country's customs office. These charges are the sole responsibility of the customer and must be settled locally.

Incorrect Addresses & Lost Packages

It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping costs. Olora is not liable for packages that are stolen or lost after they have been successfully marked as delivered by the local carrier.

Contact Information

If you experience any unexpected delays or have questions regarding a shipment in transit, please reach out to us at oloraunderwear@gmail.com.