Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Olora. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns & Eligibility

Our return policy lasts 30 days from the date your item was delivered. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

• The item must be unworn, unwashed, unaltered, and in the same condition that you received it.
• The item must be in its original, undamaged packaging with all tags still attached.

Exemptions & Non-Returnable Items

Due to strict sanitary and hygienic regulations, certain items are strictly exempt from being returned or exchanged once the packaging has been opened or the item has been tried on. This includes undergarments, underwear, and intimate apparel. We enforce this policy strictly to guarantee the health and safety of all our customers. Gift cards and promotional sale items marked as "Final Sale" are also non-returnable.

How to Initiate a Return

To start your return process, please contact us exclusively at oloraunderwear@gmail.com. Please include your full name, order number, and a brief explanation or photos of the product you wish to return. Do not send your purchase back to any address before receiving explicit instructions and confirmation from our team.

Shipping Costs for Returns

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected by our fulfillment facility, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the garment.

If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (credit card, PayPal, or alternative payment gateway) within a certain amount of days, depending on your bank's processing policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or banking institution, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at oloraunderwear@gmail.com.